Preamble
Créations Jade collects personal information when you write to us, whether for a quote or a question, and when you apply for a job with us. This page explains what we collect, why, for how long, and how to take back control of it.
Who is responsible
Law 25 requires every Québec business to designate a person responsible for the protection of personal information, and to publish their name and contact details.
The person responsible for the protection of personal information at Jade :
- Sébastien Lussier, Executive Vice-President
- sebastien@creationsjade.com
- 819 822-1833
What we collect
Only what you give us yourself, through one of the site's two forms. We never ask for your social insurance number, date of birth or banking information.
Contact and quote form
- Your full name and your email
- The subject and the content of your message
- For a quote request only : your company name, the product, the quantity and the desired date
Application
- Your full name and your email
- The position applied for
- Your résumé, and therefore everything you chose to include in it
Why we collect it
- To reply with a quote, a price and a timeline
- To answer your question
- To review your application
We never sell or rent your information to anyone.
Jade does not send a newsletter and does not use the emails collected for solicitation or promotion. Your contact details are used only to reply to your request.
Who we share it with
We never sell or rent your information. It is shared only with the providers that help us operate :
- GoHighLevel (CRM) : receives and stores quote and contact requests. Servers in the United States.
- Cloudflare : hosts the site. Distributed servers, some outside Québec.
- Google (Tag Manager) and Meta (pixel) : audience and advertising performance measurement, only with your consent. Servers in the United States.
Some of these providers store data in the United States. For these transfers outside Québec, the law requires a privacy impact assessment, which Jade carries out before the transfer.
How long we keep it
The law requires destroying personal information once the reason for collecting it is exhausted. A specific period per category is therefore needed, not a vague formula.
Jade keeps information only as long as necessary, then destroys it. Requests and files are kept in the CRM (GoHighLevel) according to the following periods :
- Quote request without an order : 24 months
- Customer files and order history : 7 years (accounting and tax obligations)
- Contact form messages : 12 months
- Résumé received for a posted position : 12 months after the end of the process
- Unsolicited application : 6 months
Cookies and audience measurement
The site's fonts are hosted on our own servers. On load, the page sets no measurement cookie until you have given your consent.
With your consent, the site uses the following measurement tools :
- Google Tag Manager (Google LLC) : a tag manager that loads the measurement tools below. Servers in the United States.
- Meta pixel (Meta Platforms) : measures site traffic and the performance of our advertising. Cookies kept up to 90 days. Servers in the United States.
These tools fire only after your consent, given through the banner shown on your first visit. You can decline as easily as accept, and change your mind at any time through the « Manage cookies » link at the bottom of every page.
How it is protected
Jade applies reasonable measures to protect your information :
- The site is served over HTTPS and stores no personal information : it only transmits your request to the CRM.
- Information is kept in GoHighLevel, access to which is limited to the people who need it and protected by password.
- Jade collects no sensitive data : no social insurance number, no date of birth, no banking information.
In the event of a confidentiality incident presenting a risk of serious harm, the law requires Jade to notify the Commission d'accès à l'information and the people affected, and to keep a register of incidents.
Your rights
For the information Jade holds about you, you can :
- Access it : know what is held and obtain a copy
- Have it corrected if it is inaccurate, incomplete or ambiguous
- Withdraw your consent and ask that it stop being used
- Request its portability : receive it in a structured, commonly used technological format
- Request that its dissemination cease or the de-indexing of information concerning you
The request is made in writing to the person responsible, and the law provides for a response within 30 days.
Filing a complaint
If Jade's response does not satisfy you, you may contact the Commission d'accès à l'information du Québec, the oversight authority on this matter in Québec.
Contact us
For any question about this policy or to exercise one of your rights :
- info@creationsjade.com
- 1 888 822-1833
- Créations Jade, 5547, route 112, Ascot Corner (Québec) J0B 1A0
Access, correction and withdrawal requests are addressed to the person responsible : sebastien@creationsjade.com.