Frequently asked questions
What we are asked
most often
Quantities, lead times, proofs, delivery. If your question is not here, write to us: we answer quickly.
Before you order
Ten answers to the questions we are asked most often. They apply to apparel as much as to promotional products.
What is the minimum order quantity?
The minimum order is 24 units. We can still accommodate our loyal clients when the need is smaller. Describe your project and we will confirm what applies.
What are your production lead times?
The lead time depends on the product, the quantity and the technique chosen. As a rule, allow 15 to 20 business days after your proof is approved. Rush options are available.
Will I see a proof before production?
Yes. No production starts without your approval of a visual proof, and of a sample when needed.
How does customizing my logo work?
You send us your logo in a vector format (.ai, .eps or .pdf), and our team prepares a visual proof before production. If your file needs reworking, we help you through it.
Do you deliver across Québec and Canada?
Yes, we ship anywhere in Québec and Canada. We also serve the regions around our branches directly, in Estrie and Abitibi.
How do I get a price?
Write to us through the form, describe your project (product, quantity, logo) and a member of the team comes back with a proposal.
Can I order a sample?
In many cases, yes: we can provide a sample or a test product before launching a large run. Ask for it at the same time as your quote.
Can I change my order after placing it?
As long as production has not started, changes are often possible. Contact us as early as you can.
What if a product is defective or damaged?
Contact us quickly with a photo and your order number and we find a solution, a replacement or a correction.
Which decoration techniques do you offer?
Seven, all done in our own workshop: embroidery, 3D embroidery, laser engraving, screen printing, DTF printing, heat transfer and large format printing. We advise the one that will hold on your product.
Still have a question?
Describe the product, the quantity and the date. An advisor comes back with the recommended technique, the price and the lead time.